Shipping Policy

At XFC GYM, we aim to provide a smooth and reliable shipping experience for all merchandise, apparel, equipment, and promotional product orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During peak periods, promotions, or holiday seasons, processing times may be slightly delayed.

Once your order has been dispatched, you may receive a confirmation email with shipping details and tracking information where available.

2. Shipping Locations

We currently ship within Australia. International shipping availability may vary depending on the product and destination.

If your location is outside our standard shipping zones, please contact us before placing your order.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

Any applicable delivery charges will be clearly displayed before payment is completed.

4. Delivery Timeframes

Estimated delivery times may vary depending on your location and the shipping provider.

Typical delivery estimates:

• Metro Areas: 2–7 business days
• Regional Areas: 5–10 business days
• Remote Areas: Delivery times may vary

Please note that delivery timeframes are estimates only and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

5. Tracking Information

Where tracking is available, customers will receive shipping confirmation and tracking details via email once the order has been dispatched.

Please allow some time for tracking updates to appear after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

XFC GYM is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply for returned or re-shipped orders.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order details.

We will work with the shipping provider to investigate the issue and assist where possible.

8. Order Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control.

XFC GYM is not liable for shipping delays caused by courier services, customs processing, weather events, or other unforeseen circumstances.

9. Returns & Exchanges

For information regarding returns, exchanges, or refunds, please refer to our Refund Policy or contact our team directly.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: cd@xfcgym.com.au